ZC88 Privacy Policy

This Privacy Policy applies to all players registered on the ZC88 platform, including those accessing through a desktop browser or mobile device. It covers all sections of the platform — Casino, Sports Betting, Live Casino, Fish Games, VIP and all associated features. This policy is to be read alongside the Terms and Conditions.

01 Overview

ZC88 is an online gaming and entertainment platform serving players in Pakistan. When you interact with ZC88 — whether that is registering an account, making a deposit in PKR, placing a bet on a Cricket match or claiming a bonus — certain data is generated and collected. This policy explains what that data is, why it is collected and how it is handled.

ZC88 takes the privacy of its players seriously. The platform is designed to collect only what is genuinely needed for the service to function properly and securely. Data that is not necessary for these purposes is not collected. Where data is shared with third parties — for example, payment processors handling your JazzCash or Easypaisa transaction — it is shared only to the extent necessary to complete that specific function.

This policy is written in plain Pakistan English so you can understand it without needing a background in data law. If anything here is unclear, the ZC88 support team is available to explain any section in more detail.

02 Data We Collect

ZC88 collects data across three broad categories: information you provide directly, information generated by your activity on the platform, and technical information collected automatically when you access the platform.

Information You Provide

• Registration details: your name, date of birth, email address, phone number and any other information entered during account creation.
• Identity verification documents: if requested, government-issued ID or other documentation submitted to verify your identity or age.
• Payment information: your preferred PKR payment method details including JazzCash account number, Easypaisa account number, Raast ID or bank account information used for deposits and withdrawals.
• Communications: messages sent to ZC88 support, including chat transcripts, emails and any feedback submitted.

Activity Data

• Bets placed, games played, session durations, bonus claims and transaction history.
• Responsible gaming tool settings such as deposit limits or self-exclusion requests you have activated.
• Login history including date, time and approximate location of access.

Technical Data

• IP address, device type, operating system, browser type and version.
• Cookies and similar tracking technologies as described in the Cookies section of this policy.
• Pages visited on the ZC88 platform and time spent on each section.

03 How We Use Your Data

ZC88 uses the data collected for the following purposes:

• Account management: creating and maintaining your player account, verifying your identity and managing your login credentials.
• Processing transactions: handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfers and other supported payment channels.
• Platform delivery: providing access to Casino, Sports Betting, Live Casino, Fish Games and all other features of the ZC88 platform.
• Bonus and promotions: tracking bonus eligibility, wagering progress and VIP tier status.
• Customer support: responding to queries, resolving account issues and following up on complaints.
• Fraud prevention and security: detecting unusual account activity, preventing multi-accounting and protecting the platform from abuse.
• Responsible gaming: monitoring activity to identify patterns that may indicate problem gambling and applying any self-management tools you have activated.
• Platform improvement: analysing aggregate usage data to improve game selection, payment flows and mobile experience for players in Pakistan.
• Communications: sending account notifications, transaction confirmations and, where you have opted in, promotional messages about new bonuses or features.

04 Payment Data

When you make a deposit or request a withdrawal in PKR, ZC88 works with third-party payment processors to complete the transaction. Supported channels include JazzCash, Easypaisa, Raast, standard bank transfers, debit and credit cards, and other supported mobile wallets.

ZC88 does not store your full payment credentials on its own servers. Payment data passed during a transaction is handled directly by the relevant payment processor under their own security standards. ZC88 retains only the minimum transaction reference information needed to reconcile your account balance and support any dispute resolution.

Transaction Records

ZC88 maintains records of all deposits and withdrawals for account management, fraud prevention and dispute resolution purposes. These records show transaction amounts in PKR, dates, payment method types and status. Full payment credential details are not stored in these records.

05 Sharing Your Data

ZC88 does not sell your personal data to third parties. Data is shared only in the following limited circumstances:

Payment Processors

To process your PKR deposits and withdrawals, ZC88 shares the minimum necessary data with the relevant payment processor — for example, your registered phone number when processing a JazzCash or Easypaisa transaction. Each payment processor operates under its own privacy and security policies.

Game Providers

ZC88's Casino, Live Casino and Fish Games sections are powered by certified third-party game providers. A session token and player identifier are shared with the game provider when you launch a game. Full personal details such as your name or payment information are not shared with game providers.

Fraud and Security Services

ZC88 may share technical data — such as IP address, device fingerprint and behavioural patterns — with fraud detection and security service providers to protect the platform and its players from abuse, money laundering and other harmful activity.

Legal Requirements

ZC88 may disclose personal data where required to do so by applicable law, court order or other legal process. In such cases, only the data specifically required is disclosed, and ZC88 will take reasonable steps to notify the affected player where legally permitted to do so.

06 Cookies & Tracking

ZC88 uses cookies and similar technologies to keep the platform running smoothly, maintain your login session and understand how players use different sections of the site. Here is a breakdown of the cookie types in use:

Essential Cookies

These cookies are required for the ZC88 platform to function. They manage your login session, remember your language and currency preferences (PKR), and keep your account secure during your visit. Without these cookies, the platform cannot operate properly. They cannot be switched off.

Analytics Cookies

ZC88 uses analytics cookies to understand aggregate platform usage — for example, which game categories are most popular, how players navigate between the Casino and Sports Betting sections, and where technical issues are most commonly reported. This data is used in aggregate form only and is not linked to individual player identities for analytics purposes.

Preference Cookies

These cookies remember your platform settings between sessions — for example, your preferred sports view or your last used payment method. They improve your experience by reducing the need to re-enter preferences each time you log in.

Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the ZC88 platform. Essential session cookies cannot be disabled without preventing you from logging in.

07 Data Retention

ZC88 retains your personal data for as long as your account is active and for a reasonable period after account closure to meet legal, security and dispute resolution obligations. The general retention approach is as follows:

• Account data: retained for the duration of your account and for a period after closure to cover any outstanding disputes or obligations.
• Transaction records: deposit and withdrawal records in PKR are retained for an extended period for financial reconciliation and fraud investigation purposes.
• Identity verification documents: retained for the period required to meet verification obligations, then securely deleted.
• Support communications: chat logs and email correspondence are retained for a reasonable period to support dispute resolution and quality assurance.
• Technical logs: IP address logs and device data are retained for a limited period for security monitoring, then purged.

When data is no longer required for any of these purposes, it is securely deleted or anonymised so it can no longer be linked to your account.

08 Security

ZC88 takes the security of your personal data seriously and applies technical and organisational measures to protect it against unauthorised access, loss, alteration or disclosure. These measures include:

• Encryption of data in transit using industry-standard protocols so your login credentials and payment details are protected as they travel between your device and the ZC88 platform.
• Restricted internal access to personal data — only staff with a genuine operational need can access player data, and all such access is logged.
• Regular security reviews of platform infrastructure to identify and address vulnerabilities.
• Fraud detection systems that monitor account and transaction activity in real time to flag and investigate suspicious behaviour.

In the event of a data security incident that affects your personal data in a material way, ZC88 will notify affected players as promptly as possible through the contact details on their account.

09 Your Rights

As a ZC88 player, you have the following rights regarding your personal data:

• Access: you can request a copy of the personal data ZC88 holds about you at any time by contacting support.
• Correction: if any of your personal data is inaccurate or out of date, you can request that it be corrected. Some data — such as your registered name — may require verification before it can be updated.
• Deletion: you can request that your personal data be deleted. ZC88 will action deletion requests where there is no overriding legal or operational obligation to retain the data.
• Restriction: you can request that ZC88 restrict processing of your data in certain circumstances — for example, while a dispute is being investigated.
• Portability: you can request a copy of your account data in a structured, commonly used format for your own records.
• Objection: you can object to the processing of your data for marketing or profiling purposes. Objecting to essential processing required to operate your account may result in account closure.
• Withdraw Consent: where ZC88 relies on your consent to process data — for example, for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

To exercise any of these rights, contact the ZC88 support team with your request. The team aims to respond to data rights requests within a reasonable timeframe. Verification of your identity may be required before a request can be actioned.

10 Minors

ZC88 is strictly an adult platform. No person under the age of eighteen is permitted to register an account or use any feature of the ZC88 platform. ZC88 does not knowingly collect personal data from anyone under eighteen years of age.

If ZC88 discovers that an account belongs to a person under eighteen, the account will be immediately suspended, any deposits returned and the account permanently closed. All data associated with the minor's account will be deleted.

11 Changes to This Policy

ZC88 may update this Privacy Policy from time to time to reflect changes in how the platform operates, the payment methods it supports, or applicable data handling practices. When the policy is updated, the revised version is published on this page with an updated date at the top.

For significant changes — particularly those that affect how your data is used or shared — ZC88 will notify registered players via the email address or phone number associated with their account where practicable. Continued use of the platform after a policy update constitutes acceptance of the revised policy. If you do not agree with an update, you may request account closure by contacting support.

12 Contact

If you have questions about this Privacy Policy, want to exercise any of your data rights or need to report a privacy concern, the ZC88 support team is available twenty-four hours a day, seven days a week.

You can reach support via the live chat feature available when you are logged into your account. The support email address is shown in the footer of this page. The team responds in natural Pakistan English and handles privacy-related requests with priority.

For queries related to responsible gaming tools — such as setting a deposit limit or requesting self-exclusion — visit the Responsible Gaming page or contact support directly.